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Terms and Conditions of contracting the Preliminary Study

Below you can read the Terms and Conditions of Hiring the Preliminary Landscaping Study Service.



This contractual document will govern the Contract Terms and Conditions, (hereinafter, "TERMS"), of the  service of Preliminary Landscaping Study  through the, “SERVICE”), owned by  CEFFYL REAL ESTATE SL  with CIF: B72957673. under the trademark of "STEPBYGREEN", hereinafter, "PROVIDER", whose contact details also appear in the Legal Notice of this website.

The acceptance of this document implies that the USER:

  • You've read, you understand and you're agree with this text.

  • He is a person with sufficient capacity to contract.

  • It assumes all the obligations set forth herein.

These conditions will have an indefinite period of validity and will be applicable to all contracts made through the PROVIDER's website.



On the one hand, the PROVIDER of the services contracted by the USER is  CEFFYL REAL ESTATE SL, with CIF: B72957673, and registered office at C/ LA REGUERA,23, _cc781905-5cde-3194-bb3b -136bad5cf58d_05430 La Adrada, AVILA,  with customer service phone number +34691037111 and email

And on the other, the USER, whose data will be entered by the USER through the form inserted in the web space.www.stepbygreen.comand that its purpose is to contract the SERVICE, for which it has full responsibility for use and custody, and is responsible for the veracity of the personal data provided to the PROVIDER.



The purpose of this document is to regulate the contractual relationship for contracting the SERVICE between the PROVIDER and the USER once they have confirmed their entered data, have accepted the TERMS and have paid the amount of the SERVICE.

The contractual relationship of purchase and sale entails the delivery, in exchange for a determined price and publicly displayed through the website, of a delivery service for material, documents and advice useful for compliance with the laws involved in data protection. in the company.



The SERVICE consists of the generation of a Preliminary Landscaping Study  based on the information that the USER has reliably provided to the PROVIDER and whose main elements are:

  • Interlocution with the USER to capture the necessary information through different media.

  • Visit to the space that is the object of the SERVICE contract.

  • Basic advice.

  • Composition of the proposed landscaping design elements (plants, furniture, extras, etc).

  • 2D plans with measurements.

  • Valuation of the Design and Landscaping Project, whose nature consists of a detailed and valid technical document for the execution and realization of said landscaping project.

  • Approximate budget of the cost of execution and realization of the Landscaping Design and Project.


The USER understands that the characteristics and variables of each case in the provision of the SERVICE respond to the creative and technical criteria of the professional team in charge.


The conditions of this SERVICE in relation to the location of the space for which the  USER contracts this SERVICE are valid for the Community of Madrid. In the case of other locations, the PROVIDER will inform the USER of the extra cost, which must be accepted and paid for the activation of the SERVICE.


The PROVIDER undertakes to exercise its offer with due diligence and care, providing a quality service, in accordance with the normal practices of the field, subject to the interruption of the services explicitly requested at the request of the administrative authorities.


The USER is not allowed in any way to transfer, change and exchange the license rights and obligations that affect this contract, except that the form and content can be altered under the condition that the changes are pre-agreed and in writing from the PROVIDER.



The USER, in order to access the services offered by the PROVIDER, must be over 18 years of age. Therefore, the USER must freely and voluntarily provide the personal data that will be required, which will be treated in accordance with the provisions of Regulation (EU) 2016/679, of April 27, 2016 (GDPR), regarding to the protection of natural persons with regard to the processing of personal data and the free circulation of these data and Organic Law 3/2018, of December 5 (LOPDGDD), regarding the protection of personal and detailed data in the Legal Notice and in the Privacy Policy of this website.


Unless specifically stipulated in writing, placing an order with the PROVIDER will imply acceptance by the USER of these legal conditions. No stipulation made by the USER may differ from those of the PROVIDER if it has not been expressly accepted in advance and in writing by the PROVIDER.


The PROVIDER will not activate any service until it has verified that the payment has been made.


The order does not entail the physical delivery of any product, the contracted services being sent to your email, downloaded or activated directly from the website.


The PROVIDER will not be responsible in case of impossibility of receiving the file or set of files related to the delivery of the SERVICE, due to technical problems, capacity or ignorance on the part of the USER.


In case of not being able to execute the contract because the contracted service is not available within the stipulated period, the USER will be informed of the lack of availability and that he will be entitled to cancel the order and receive a refund of the total amount paid without any cost, and without this deriving any liability for damages attributable to the PROVIDER.

The provision of the service will be considered carried out and finished at the moment in which the USER has downloaded, received or activated the service.


In accordance with Article 68 of Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, the USER has the right to exercise the withdrawal.

The USER has a period of 24 hours, counted from the acceptance of this SERVICE to exercise the right of withdrawal.

The right of withdrawal may not be applied in the following cases:

  •  Once the service has been fully executed, with the prior express consent of the PROVIDER and USER and with the acknowledgment on their part that they are aware that, once the contract has been fully executed by the PROVIDER, will have lost his right of withdrawal.

  • During the execution, receipt of specific documents or activation of the service whose price depends on fluctuations in the financial market that the PROVIDER cannot control and that may occur during the withdrawal period.

  • In the provision of services made according to the specifications of the USER or clearly personalized.

The exercise of withdrawal must be communicated to the PROVIDER, requesting it by email, indicating the invoice number or identifying the corresponding order and may only be exercised by the same person or legal entity that has contracted the SERVICE.



The parties will not incur responsibility for any fault due to a major cause. The fulfillment of the obligation will be delayed until the cessation of the case of force majeure.


The USER may not assign, transfer or transmit the rights, responsibilities and obligations contracted in the sale.

If any stipulation of these conditions is considered null or impossible to comply with, the validity, legality and compliance of the rest will not be affected in any way, nor will they be modified in any way.

The USER declares to have read, know and accept these Conditions in their entirety.


The USER expressly accepts having verified the compatibility between his demand and the offer of services and fully acknowledges the receipt of all the necessary information and advice from the PROVIDER, so that this agreement can enter into force with knowledge and binding certainty.

The relevant parties to the contract also recognize that the PROVIDER has the ability to modify the provision of the service with complete transparency without the need to carry out any prior communication process, other than to inform the USER that the level of provision of services already provided , it will be adjusted.


The prices indicated for each service  include Value Added Tax (VAT) or other taxes that may be applicable, except for Canary Islands operations that are exempt from VAT by application of article 84.One .2.c of the LIVA.

The prices applicable to each service are those published on the website and will be expressed in the EURO currency. The USER assumes that the economic valuation of some of the services may vary in real time due to special needs or demands on the part of the USER. In this case, the PROVIDER will previously inform the USER of the economic valuation of said variation, indicating the means of payment. The USER must confirm this economic variation by email to In case of being rejected, the PROVIDER will not be obliged to return the amounts previously disbursed.

Any payment made to the PROVIDER entails the issuance of an invoice in the name of the registered USER or the company name that the latter has informed at the time of placing the order. The PROVIDER will send an invoice to the email address provided by the USER  in the form for such purposes where the SERVICE has been contracted.


For any information about the order, the USER may contact via email at the addresscontact@stepbygreen.comor through the telephone number with WhatsApp messaging service at number +34691037111.


The PROVIDER is responsible for economic transactions and enables the following ways to pay for an order:

  • By electronic transfer to the account number provided by the PROVIDER.

  • By means of payment with electronic means such as Card, payment systems such as Paypal and others that the PROVIDER would have decided to hire.


By reading this document, the USER declares that he has read, understands and accepts the terms regarding the Privacy Policy,  Legal Notice and Cookies that are published on



This SERVICE can be contracted directly by performing the following steps:

  • Selection of service and price.

  • Selection of payment method, reading and acceptance of terms and conditions.

  • Completion of the information necessary to carry out the service through the forms.


Once the order has been processed, the system instantly sends an email to the SERVICE management department of the PROVIDER and another to the USER's email confirming the completion of the SERVICE.



In a maximum of 48 hours, on working days, an email will be sent to the USER confirming the status of the contracted SERVICE order.


The  SERVICE will be delivered ready for download and viewing within a maximum period of 7 working days from payment confirmation. In case of delay, the PROVIDER will inform the USER providing reasonable reasons for said delay.


The contracting of the Preliminary Landscaping Study service precedes the future and subsequent possible contracting of a Landscaping Project based on the data and configuration of the SERVICE provided.   Said Landscaping Project will be budgeted at the request of the USER after the PROVIDER supplies the Preliminary Study.


In the event that the USER decides to contract the Landscaping Project, the price of this SERVICE will be deducted from the corresponding amount to be paid.


If any of these terms and conditions are found to be unlawful, void, or for any reason unenforceable, this condition will be deemed severable and will not affect the validity and enforceability of any remaining conditions.

The PROVIDER may, without prior notice, suspend or terminate the USER's access to its services and training, in whole or in part, for any valid reason, including, without limitation, when the USER fails to comply or follow any of the obligations set forth in this document or any applicable legal provision, license, regulation, directive, code of practice, or use policy.

When the PROVIDER exercises any of its rights or powers under this clause, such exercise will not harm or affect the exercise of any other right, power or remedy that may be available to the PROVIDER.


The guarantee of the services offered will respond to the following articles based on Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws .



These conditions will be governed or interpreted in accordance with Spanish legislation in that which is not expressly established. The PROVIDER and the USER agree to submit to the courts and tribunals of Madrid, any dispute that may arise from the provision of the products or services subject to these Conditions.


In the event that the USER is domiciled outside of Spain, the PROVIDER and the USER expressly waive any other forum, submitting to the Dispute Resolution Body that will act as an intermediary between the two in accordance with Art. 14.1 of Regulation (EU) 524/ 2013, without the need to resort to the courts of justice.

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